Never Miss Another Call
24/7 AI receptionist that answers instantly, captures perfectly, and integrates seamlessly with your business.
99.9% Uptime
Guaranteed
Enterprise Security
24/7 Support
Always Available
World Class
Customer Service
Why Choose Our AI Answering Service?
Your Always-On Receptionist, without the overheads
24/7 Instant Call Answering
Never miss a call again with round-the-clock AI coverage that picks up instantly
Real-Time Call Summaries
Instant notifications with complete call context delivered immediately
Customised Company Greeting
Fully branded experience that sounds like your business, not a generic service
FAQ Handling
Answer common questions with fenced, brand-safe responses automatically
Accurate Capture
Precise name, number, and message recording with intelligent transcription
Appointment Booking
Seamless calendar integration for automated scheduling and confirmations
Trusted Across Industries
Tailored solutions for every business type
Healthcare
- HIPAA compliant
- Appointment scheduling
- Emergency routing
- Patient messaging
Trade Services
- Job booking
- Emergency calls
- Quote requests
- Service scheduling
Legal
- Client intake
- Confidential handling
- Urgent call screening
- Case management
Retail
- Order taking
- Store inquiries
- Stock checks
- Customer support
Real Estate
- Property inquiries
- Viewing bookings
- Lead capture
- Tenant support
Professional Services
- Client screening
- Appointment booking
- Message handling
- Consultation scheduling
Simple, Transparent Pricing
Choose the answering service plan that fits your business needs
AU$
+ GST AU Only
Ideal for small teams and businesses with steady enquiry flow. Your 24/7 AI answering service agent answers instantly using your customised business greeting
50 free minutes included
Setup of your customised company greeting
Professional name / number / message capture
Instant sms and email alerts for every call
Real-time access to call summary reports
Month-to-month with 30-day cancellation
Billed one month in advance
Excess usage: $1.50 per additional minute
Excess minutes billed separately
Talk to Stella Live
AU$
+ GST AU Only
Supports growing teams experiencing rising call peaks. Your 24/7 AI answering service agent provides a polished caller experience with your customised greeting
100 free minutes included
Setup of your customised company greeting
Professional name / number / message capture
Instant SMS and email alerts for every call
Real-time access to call summary reports
Month-to-month with 30-day cancellation
Billed one month in advance
Excess usage: $1.50 per additional minute
Excess minutes billed separately
Talk to Stella Live
AU$
+ GST AU Only
Handles high-tempo operations with regular spikes or marketing-driven surges. Your 24/7 AI answering service agent maintains a consistent branded experience.
150 free minutes included
Setup of your customised company greeting
Professional name / number / message capture
Instant SMS and email alerts for every call
Real-time access to call summary reports
Month-to-month with 30-day cancellation
Billed one month in advance
Excess usage: $1.50 per additional minute
Excess minutes billed separately
Talk to Stella Live
AU$
+ GST AU Only
Built for teams with heavy daily call activity. Your 24/7 AI answering service agent ensures the same consistent branded experience, no matter how busy it gets.
300 free minutes included
Setup of your customised company greeting
Professional name / number / message capture
Instant SMS and email alerts for every call
Real-time access to call summary reports
Month-to-month with 30-day cancellation
Billed one month in advance
Excess usage: $1.50 per additional minute
Excess minutes billed separately
Talk to Stella Live
AU$
+ GST AU Only
Delivers enterprise-level responsiveness for high-volume operations. Your 24/7 AI answering service agent maintains branded, professional interactions at all hours.
500 free minutes included
Setup of your customised company greeting
Professional name / number / message capture
Instant sms and email alerts for every call
Real-time access to call summary reports
Month-to-month with 30-day cancellation
Billed one month in advance
Excess usage: $1.50 per additional minute
Excess minutes billed separately
Talk to Stella Live
AU$
+ GST AU Only
Businesses can comfortably handle hundreds of customer interactions, improving response times, customer experience, and operational efficiency without increasing payroll.
750 free minutes included
Setup of your customised company greeting
Professional name / number / message capture
Instant SMS and email alerts for every call
Real-time access to call summary reports
Month-to-month with 30-day cancellation
Billed one month in advance
Excess usage: $1.50 per additional minute
Excess minutes billed separately
Talk to Stella Live
AU$
+ GST AU Only
Perfect for small to mid-sized businesses. Your 24/7 AI agent answering service can manage routine conversations, capture customer information, and seamlessly assist callers while your team focuses on higher-value work.
1000 free minutes included
Setup of your customised company greeting
Professional name / number / message capture
Instant SMS and email alerts for every call
Real-time access to call summary reports
Month-to-month with 30-day cancellation
Billed one month in advance
Excess usage: $1.50 per additional minute
Excess minutes billed separately
Talk to Stella Live
Enhance Your Service
Add powerful features to customize your AI answering service
Live Transfer
Benefits:
- Instant Escalation for Time Sensitive Opportunities
- Transfers With Full Caller Context
- Smart Routing Based on Your Real Business Rules
FAQ Handling
Turn your AI answering service agent into a trained front-line knowledge assistant.
FAQ Handling allows your AI answering service agent to confidently respond to your most common customer questions using approved, pre-defined answers that you supply.
All responses are fenced, meaning the agent will only answer using the exact information you provide. It will never guess, improvise, or create information outside your instructions.
Benefits:
- Clear, controlled, brand-safe responses
- Faster resolution for routine enquiries
- Reduced message volume for your team
- A better experience for callers who just need quick information
- Seamless integration with any plan
Appointment Booking and Calendar Integration
Let your AI answering service agent book appointments directly into your calendar.
The Appointment Booking Add-On enables your AI answering service agent to schedule bookings, consultations, site visits, or service appointments in real time, directly into your calendar, such as Google Calendar, Microsoft Outlook, or any supported scheduling system.
This turns your answering service into a fully operational booking desk, reducing back-and-forth calls and ensuring customers can lock in a time instantly.
Benefits:
- Real-time calendar syncing
- Automated booking and confirmation
- Custom booking rules (duration, buffers, travel time, limits)
- Caller notifications and internal alerts
- Accurate, human-like scheduling without missing a beat
- Seamless integration with all plans
Trusted by Growing Businesses
See what our customers have to say
“This AI answering service has transformed how we handle customer calls. We’ve seen a 40% increase in captured leads since implementing it.”
“The 24/7 coverage means we never miss an opportunity. Our customers love the instant response, and so do we.”
“Setup was incredibly easy, and the AI sounds so natural. It’s like having a professional receptionist without the overhead costs.”
AI Automation Customisation Advanced
Automate More Than Calls. Automate Your Entire Frontline.
For businesses handling 500+ calls per month, unlock advanced capabilities that transform your AI answering service into a complete frontline automation platform.
Route leads intelligently
Trigger automated workflows
Sync directly into CRMs
Collect structured information
Frequently Asked Questions
Everything you need to know about our AI answering service
How does the AI answering service work?
Our AI receptionist answers calls 24/7, captures caller information, handles FAQs, and can even book appointments. It integrates seamlessly with your existing systems and can be customized to match your business needs.
Can I customize the greeting and responses?
Absolutely! You can fully customize your company greeting, upload FAQs, set routing rules, and define your brand voice. The AI learns from your business to provide accurate, on-brand responses.
What happens if the AI can't handle a call?
The standard plan includes name, phone number, and message-taking. If you’d like the AI to handle calls beyond the standard plan, you can add FAQ handling and live call transfers for an affordable one-time setup fee. With live transfer enabled, the AI can seamlessly pass calls to your team with full context when needed. You can define the rules for when calls should be escalated, ensuring important matters are always directed to the right person.
How quickly can I get started?
Setup takes 5-10 business days. Simply sign up, customize your greeting and settings, forward your number, and you’re live. We provide step-by-step guidance throughout the process.
Is there a contract or commitment?
No long-term contracts. Month to month with 30 days’ notice. Start with our 7-day free trial, then choose a monthly plan that fits your needs. You can upgrade, downgrade, or cancel anytime.